The printer status shows online when it is not connected to your computer. The loss of connection or not in use makes the printer offline. Let’s see how to resolve why does my HP printer keeps going offline. You should be able to see in your printer built in menu that it is connected to your computer. Make sure that your printer is not in offline mode or not in use printer offline mode. If so, select start and go to settings. Then click on devices and printer and select printer and scanner. Click on the name of your printer and establish a connection. The printer must now be in online mode.
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How to change the printer from offline to online status
These instructions will address several issues. If your problem is resolved, don’t feel you have to continue through all the steps. It’s best to do them in this order, however, because the simplest fixes are listed first and require the least effort and tech knowledge.
Option 1 - Run HP Print and Scan Doctor
Use the HP Print and Scan Doctor application to identify and solve errors. You can find this special version that’s designed to resolve offline issues by clicking this link.
Open the application called HPPSdr.exe by clicking it from the download location and allowing it to run. You may need to be in administrator mode to do this
If you are prompted, choose Yes to trust the file source because it comes directly from the HP tech support team
Click Start and choose your printer
If your printer is not listed, restart your printer, then click Retry in the Print and Scan Doctor application
The application will identify potential connection issues. Follow the prompts and click Yes if asked to turn on printer updates
Continue through the prompts and click Yes if asked to make this printer the default printer
Option 2 - Set the default printer
You may need to manually indicate your default printer preference. Follow these steps to resolve this issue for Windows 10. Before you begin, make sure that you have downloaded and installed all of the updates for the Windows 10 operating system.
This may help, J Wick